What is the delivery cost?
The estimated delivery cost in Edinstvena’s store is calculated automatically at checkout.
How long does delivery take?
– Orders placed before 4:00 PM are usually shipped the same day or, at the latest, on the next business day. There may be exceptions where your parcel is delayed by 1 or 2 days due to courier or warehouse workload. We also offer items available on pre-order – for those, the delivery time is longer and stated in the product description.
What payment methods are available?
Currently, we accept online card payments only, processed through a secure payment gateway (Borica 3-D Secure EMV 3DS). Cash on delivery is not available. This policy was introduced to streamline order processing and reduce unclaimed shipments, which result in unnecessary costs and delays. Please note that this does not complicate your shopping experience - you can still easily return any item and receive a full refund in accordance with our standard return policy. We appreciate your understanding and continued trust.
Will I be able to inspect and test the items before accepting the parcel?
– Yes, every parcel we send includes an inspection and testing option (except for products like swimwear and underwear). Even if you don’t use this option with the courier, you can still accept the package and check it calmly at home. Any return or exchange after that is just as easy.
**Inspection and trial upon delivery may not be available, depending on the courier's terms in your country.
How long do I have to request a return?
– You have the right to withdraw from your online purchase within 14 calendar days from the date of receiving the order, without having to give a reason. To exercise this right, it is enough to notify us within this period.
Who covers the return shipping and what if I simply don’t like the item?
– Returns are at the customer’s expense. If you return the item at the time of delivery, you only pay for both deliveries. If you change your mind after accepting the parcel, the item must first be sent back to us with inspection option. Once we verify everything is in proper condition, we will refund you through a bank transfer.
For more information, feel free to call: 0899182536 (for clothing returns) or 0897443595 (for shoe returns).
